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LBC Service Standards

Support Department

  • 15m response on new hire and drug test emails
  • 30m response time on all other emails
  • 5 day applicant on-boarding average
  • 90% answer rate on phones
  • 95% compliance rate for platinum clients

Development

  • High priority bugs fixed within 12 hours
  • Medium priority bugs fixed within 36 hours
  • 99.5% backend up-time
  • <1% app crash rate
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